Knowledgebase : Cpanel Control Panel > E-Mail
Can we set up accounts to forward email to other addresses? Yes, login to Cpanel, click Mail icon, then Forwarders. Important: do not create email account (Add/Remove Accounts link) when using Forwarder option
In Outlook   1. Open Tools > Account Settings.    2. Select your Email account from the list. Click Change.    3. Click More Settings.    4. Check the "My outgoing server (SMTP) requires authentication" box.    5. Make sure that "Use s...
Why I am getting all this junk mail to accounts that dont exist? By default the account login name is also setup as a 'catchall' email. So anything that gets sent to your domain name you'll get. The way to disable the catchall feature is login to y...
Why does some emails get delivered quickly while others take up to 4 days to receive? This could be due to mail quota issue. Login to Cpanel -> Mail -> Add/Remove/Manage Accounts -> Show Disk Space Used The default is 10 megs. Here is a scenario...
Why does some emails get delivered quickly while others take up to 4 days to receive? This could be due to mail quota issue. Login to Cpanel -> Mail -> Add/Remove/Manage Accounts -> Show Disk Space Used The default is 10 megs. Here is a scenario...
What email do I setup? Why do I get 2 copies of emails when I have an email account setup and a fowarder? Here are a few difference setups you can use. 1. Actual email account. - full email account. - you can send/receive. 2. Forwarder...
Disable catchall email but still have functionality with the default account Ok, I presume you want the default account to work, but not get junk for the catch all. This a quirky workaround... For the 'default account' settings, set it to ':blackh...
You get an returned email error message Subject: Mail delivery failed: returning message to sender 'mailbox is full: retry timeout exceeded' This means your mailbox is full. What you need to do is to either clear out some of the mail in your m...
Forwarding Mail To Aol And Spam Complaints After several hundred spam complaints from AOL, and some investigating by our staff, we think we have found out the reason for 90% of the SPAM complaints. If you use AOL and have your e-mail from your hosted site...
How come I cant see my emails when I use the Webmail? How are you checking your email account? Using the webmail? Are you using the correct login? A common mistake is using the 'admin' account instead of the other email accounts you created and want ...
How do I access Webmail without going into Cpanel? http://www.yourdomain.com/webmail Replace 'yourdomain' with your actual domain name
How do I configure Outlook (NOT Outlook Express)? Heres a general setup of Outlook. 1.With Outlook open, click on the Tools menu, and select Email Accounts. 2. Select Add a new email account and click Next. 3. Select the POP radio button. Cli...
How do I configure Outlook Express? Login to Cpanel Click Mail then Add/Remove Accounts Click Outlook (Express) Autoconfig Click Run then Yes then Ok
How do I test that my ISP is blocking SMTP port? 1. Open dos window (Start -> Run -> cmd) 2. Type telnet mail.domain.com 25 Replace domain with your actual domain name 3. If you get a blank screen, then there is a block
How to change your email quota To check your quota and current space used: Login to your control panel under, 'Mail' --> 'Manage/Add/Remove Accounts' --> click 'Show Disk Space Used' To change your quota: Login to your control panel under, 'Ma...
I am receiving e-mail but cannot send it from my e-mail client. What do I need to do? Your ISP has probably turned on an e-mail security setting. This is a common security setting that affects certain e-mail programs and is intended to prevent SPAM f...
I created an addon domain. Do I need to create email accounts or are they forwarded to main account? You need to create email addresses for the parked domains. They are not forwarded.
I'm getting a lot of SPAM! How do I set the default account to reject mail not addressed to me? 1. Login to Cpanel 2. Click Mail icon 3. Click Default Address 4. Click Set Default Address 5. Type :fail: then Change
Email Account Quota Exceeded To increase email account quota: Login to Cpanel Click Mail Click Manage/Add/Remove Accounts Click Show Disk Space Used Select Change Quota Enter New Quota and click Change
Outlook setup Heres a general setup of Outlook. 1.With Outlook open, click on the Tools menu, and select Email Accounts. 2. Select Add a new email account and click Next. 3. Select the POP radio button. Click Next. 4. An Email Accounts di...
How come I can't send with the email address I created? To send mails from the emails you created you need login as the full email address. So for our example we'll use, user@yourdomain.com Two ways of logging is: http://www.yourdomain.com/webma...
Simple Checks for mail blocks To see if your ISP is blocking 3rd part SMTP and POP Some simple tests you can do. Open a DOS window, type the following: telnet mail.domain.com 25 you should get something like this: 220-cpweb3.idig.net ES...
spam lots of spam. Let me try to help you and explain some solutions. When an account is created, the login name for cpanel also creates a corresponding email account. By default, this email also is setup as an 'catchall' account. A 'catchall' accou...
People can receive email but not send We are seeing this on a daily basis from our customers. People who could send email yesterday can't send it today. ISPs are blocking third party mail servers to prevent spam through their network. You can confirm by ...
Why my email is not working? Here are the steps to troubleshoot and resolve your email issues: 1. Is your login username for the email account as email_account_username+yourdomainname.com? If no, please enter the correct username for the email accoun...