Knowledgebase : Cpanel Control Panel > Getting Started
Can I access the control panel from any computer? The control panel is "web based" which means you can access it just like a website from any computer with internet access and a web browser.
When one uses the Cpanel HTML Editor under File Manager, one sees funny characters. When one removes it, the funny characters appears in other areas of the page. This is a bug with WYSIWYG Pro. A workaround is to add the following meta tag to your HTML...
Do you have a downloadable documentation for the control panel? Yes The documents are here Or you can login to Cpanel control panel and it's on the left menu bar on the bottom
Must I have the software to upload my page onto your server, or do you provide that somewhere within your page, for me to work from my desk on the web site? Yes, you will need an FTP client like CuteFTP or WS_FTP or web page creator such as Microsoft Fro...
Do you support Telnet connections? Due to the security risks associated with Telnet, our servers do not listen to that port. You can use SSH2 instead to login.
How do I change the password for my main account? 1. Login to Cpanel 2. Click 'Change Password' icon
How do I get to my control panel? There are several ways: 1. http://www.yourdomain.com/cpanel 2. http://www.yourdomain.com:2082 Replace 'yourdomain' with your actual domain name Note: make sure your local firewall allows outgoing ports 2082 ...
How do I login via SSH? SSH2 access is permitted under Pro plan only. It is not available on any other plan. You will require a SSH client. A good commercial Windows one is SecureCRT [http://www.vandyke.com/products/securecrt/] A good free one is P...
How do I prevent others from hot linking my pictures or movies? You need to create an .htaccess file in the 'public_html' directory that contains the following code: RewriteEngine on RewriteCond %{HTTP_REFERER} !^$ RewriteCond %{HTTP_REFERER} !...
How do I use Shared SSL? If you require shared SSL, email us at support@canadianwebhosting.com to check for server support.
How does one remove directory browsing? 1. Login to Cpanel 2. Click Index Manager 3. Select directory and follow directions
How does one set the contact email in Cpanel? When I login to Cpanel, I see this message: No contact email has been set. You will be unable to receive notifications or reset your password if you do not set a contact email address. To set your ema...
I cannot login to control panel Most likely a local firewall in your network is blocking outgoing access to our control panel. You can also try logging in via: http://www.yourdomain.com:2082 Replace 'yourdomain' with your actual domain name. If y...
I uploaded my content to my site, but I only see the old content. What is going on? Your problem is most likely a browser problem. In order for you to see often-viewed pages quickly, your browser saves a copy of recently-viewed pages to your hard-drive. ...
Is PERL installed? MySQL? FrontPage? PHP? Yes, except for Frontpage which you need to manually install by logging into Cpanel and click Frontpage Extensions icon then click Install Extensions button
I didn't receive any setup information to my Hotmail account. Login to Hotmail or any other web-based email provider and check the Junk/Spam folder.
If order to do ssh to server from a windows system, one can use PuTTY. PuTTY is a free implementation of Telnet and SSH for Win32 and Unix platforms. Use the following steps to use PuTTY: ~~~~~~~~~~~~~~ 1] Download putty.exe 2] Double-click on the icon...
What is the default web page for my site? The default webpage is: index.htm You can overwrite the default one with your own and upload to public_html directory.
What web site development software do you recommend or support? We support all of the major packages such as Namo, Dreamweaver, NetObjects Fusion, Netscape Composer, Microsoft Publisher and FrontPage. For beginners, we recommend Microsoft Frontpage. For ...
Whats the difference between 'public_html' and 'www'? Actually they are the same, 'www' is a shortcut for 'public_html'. Its just setup for your convenience.